ORDER BY DEC 18 FOR CHRISTMAS DELIVERY

STORE POLICIES

Shipping

We ship out of New York, NY. Please allow 1-3 business days for processing before shipping. We are unable to ship to addresses in Andorra, Iran, North Korea, India, and Russia.

For addresses within the United States:

Watch orders are shipped free of charge via FedEx 2-Day.

Accessory-only orders are shipped free of charge via USPS Ground Advantage (2-5 business days).


For US territories and US Military Post Office addresses (APO):

Orders are shipped free of charge via USPS (2-10 business days).


For international addresses:

Watch orders are shipped via FedEx International Priority (2-5 business days). Fees are automatically calculated by FedEx based on delivery zone.

Accessory-only orders are shipped via FedEx International Connect Plus (2-9 business days), for a flat rate of $15. 

VAT and import fees are collected at time of purchase, and no additional charges will be collected at time of delivery. 

Note: shipping fees, duties and taxes paid at time of purchase are non-refundable.

 

 

PLEASE INSPECT YOUR WATCH THOROUGHLY UPON RECEIPT, BEFORE WEARING. DO NOT REMOVE THE PLASTIC WRAP ON THE BRACELET WHEN TRYING ON.

We can only accept returns if the watch is in new, unworn condition, with the plastic wrap still on the bracelet.

Warranty

Our warranty covers any defect in material quality or workmanship that may occur with normal and reasonable use during the warranty period. In these cases, Lorier will cover the costs of repair/replacement of the product(s) and/or parts of products that prove to be defective under normal and reasonable use. The warranty period is valid through 12 months after date of delivery.

Warranty Exclusions

This warranty does not apply to any costs, repairs, or replacements for the following:

  1. Repairs necessitated by use other than normal and/or reasonable use.
  2. Blemishes caused by normal wear and tear.
  3. Damage resulting from negligence, misuse, abuse, accidents, or alterations.
  4. Any damages that may arise after any unauthorized work is attempted.
  5. Conditions, malfunctions, or damage not resulting from defects in material or workmanship.

If you are experiencing issues with your watch, please contact info@lorierwatches.com.

 

Refund Policy

Returns

Please contact info@lorierwatches.com to initiate a return.

Our policy begins 14 days after your tracking number indicates delivery. If 14 days have gone by, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with the plastic wrapping still intact.

Engraving fees are nonrefundable, and a 10% restocking fee will be deducted from the refund of a returned engraved watch.

International orders: Shipping fees, taxes, and duties paid at time of purchase are non-refundable.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Original shipping costs and international taxes and duties are non-refundable.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@lorierwatches.com.

Exchanges

We only replace items if they are defective or damaged beyond repair. If you need to exchange it for the same item, send us an email at info@lorierwatches.com.

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs and international taxes and duties are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


-----

LORIER
215 W 104th St.
Unit 1409
New York, NY 10025